Emergency Room Services

What to Expect

What Happens First?

Triage

Our Emergency Department is organized and staffed to take care of all your emergent medical needs. First, a patient care greeter will ask you to fill out a short questionnaire asking what your symptoms are and what other medical problems you have. Patients are seen according to the severity of their problem not in the order they arrive. This is why some patients who arrive after you may be treated before you are.

The Emergency Department often has to see many patients who arrive at once. Many critically ill patients may also be arriving by ambulance through another entrance. We are committed to seeing and treating every patient as promptly as we can.

You will be evaluated by an experienced triage nurse who will briefly ask questions about your medical history and conduct a brief examination to determine the severity of your condition. At this point your medical treatment begins. The triage nurse may order lab tests or x-rays that have been pre-approved by physician guidelines in order to speed up your care.

A registration clerk will obtain information for our records including a consent form to provide your medical care.

Treatment

Your health and well-being is most important to us. Depending on the severity of your symptoms you may be taken immediately to a private treatment room or be asked to wait in our comfortable lobby until a room becomes available. Our 32 emergency beds are designed with your privacy in mind.

Patients with minor medical complaints such as earaches, coughs or minor injuries may be treated in our Rapid Medical Evaluation area during the hours of 11 am - 10 pm. The goal in this setting is to see and treat all minor ailments within an hour of arrival. All minor ailments can be treated in the Emergency Department when this service is closed.

After you have been evaluated by a physician it may be determined that you need lab tests or x-rays to help diagnose your problem. The estimated processing time for lab tests and x-rays is approximately 1-2 hours.

After your test results are completed the physician will re-evaluate you. A physician specialist may be consulted to help in your care. If you need to be admitted to the hospital an appropriate bed will be assigned. Your medical care will continue in the Emergency Department until you are transported to your room in the hospital.

Visitors

We understand that being in an Emergency Department can be a frightening experience. Our staff will do their best to allow one visitor to be by your side. Please keep in mind we have limited space and other patients need their privacy also.

Discharge Procedures

If you are discharged from the Emergency Department you will be given instructions regarding your diagnosis. It is very important that you understand what to do when you leave the department and what to expect in the future. Your personal physician may be contacted regarding your visit to the Emergency Department. If you do not have a physician, you will be given the name of a physician from our on-call list for a follow-up office visit.

Patient Satisfaction

We are dedicated to providing you with prompt, courteous care. We appreciate your patience as we try to take care of many patients at once. It is our mission to address any fears or anxieties you may have so that all of your needs are met. Please do not hesitate to ask your physician or nurse if you have questions about your or your family member's care. You also have the option to ask for the nurse administrator at any time you are not satisfied.

You may receive a patient satisfaction survey in the mail after your visit. We would appreciate it if you would take a few moments to fill it out. Your input helps us improve our services and understand our community's needs. It is a pleasure to serve you!

10123 SE Market St, Portland, OR 97216(503) 257-2500