Patient Concerns
Communicating a Concern
If you have any concerns about your care, we encourage you to notify your caregivers, the unit manager or hospital administration right away. This communication will usually resolve your concern quickly and effectively.
Filing a Grievance — If your concern regarding quality of care issues has not been addressed to your satisfaction by our staff, you may file a grievance by telephone or in writing with:
Customer Service Representative
Adventist Medical Center
10123 SE Market Street
Portland, OR 97216
503 261-6189
Or, you may file a grievance with:
Adventist Health Compliance Hotline
Adventist Health
2100 Douglas Boulevard
Roseville, CA 95661
1-888-366-3833
Grievances are acknowledged within 7 business days and the final resolution of the grievance will be mailed to you in writing within 30 days.
If you still feel your concern has not been resolved you may contact any of the following agencies:
Health Care Regulation & Quality Improvement
Oregon Health Division
800 NE Oregon St, Suite 305
Portland, OR 97232
971 673-0540
Acumentra
2020 SW Fourth Ave, Suite 520,
Portland, OR 97201-4960
503-279-0100
The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd, Oakbrook Terrace, IL 60181
Fax: 630-792-5663
